Amazon pledges to replace 'stolen' PS5 consoles — what to do next
Amazon pledges to replace 'stolen' PS5 consoles — what to exercise side by side
As if finding where to buy a PS5 wasn't tricky enough with so piffling stock around, some U.K. buyers of Sony's next-gen console ended up in a state of affairs where their consoles never arrived.
Diverse Amazon U.K. customers received shipments of random items, including cat food, while others received zip at all. To compensate them, Amazon has now appear that affected customers can re-lodge the console by contacting customer service.
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Initially, Amazon refunded customers who didn't receive their PS5, or offered them diverse amounts of credit to make up for it. In normal circumstances that wouldn't exist so bad, but given how difficult information technology's been to go a PS5 a lot of people weren't happy. Evidently, the impacted customers wanted the console without having to rejoin the battle confronting bots (and other humans) to get i.
Amazon had hinted it would be possible to get a new panel from client service at the time, only that's now been confirmed. That's bang-up news for those who had their PS5 stolen en route to their home, though the best function is they should be able to receive a replacement within fourteen days of making the guild. Provided the PS5s don't mysteriously vanish over again.
While you'd remember it would be simpler only to send new consoles out automatically, there are other factors to consider. The kickoff is that refunds have already been processed, and Amazon needs customer permission before charging them again.
Unfortunately U.K. customers aren't the only ones having to deal with lost or stolen PS5s. Various Reddit and Twitter posts confirm that customers in the U.S. and Canada have had consoles fail to materialise later on being marked equally delivered.
It's not just affected Amazon customers either. At that place seem to be a suspiciously loftier number of Reddit posts mentioning that FedEx has lost PS5s in transit while accusing the delivery service of not caring enough to investigate.
FedEx is definitely accountable for these lost/stolen PS5's and Xbox's from r/FedEx
While we tin can't see any reports of customers receiving air fryers (which have terrible graphics by the style) like the person in the tweet beneath, the problem of missing PS5 consoles is clearly a widespread one made worse by the farthermost demand.
We're hither to assist make getting a next-gen games console a picayune easier with our where to buy PS5 article. Check that out equally we rail retailers that have new PS5 stock coming in sporadically.
Happy #PS5 twenty-four hour period anybody. Tried to document our 1's unveiling, but Amazon take tricked us with an unsolicited air fryer instead (after giving commitment password). Anyone else had this problem today? pic.twitter.com/99IUSzSJUUNovember 19, 2020
Unfortunately, Amazon U.K. is only honoring this pledge if customers ostend they want a PS5 past end of day Dec 5. Amazon customers in other regions should also be able to ask the same, since information technology'due south all one big visitor.
As for those who bought from other retailers, your all-time bet is to keep pestering customer service and hope they get a replacement organised. We'd suggest doing that as soon as you can, and pray that your PS5 really arrives this time.
Amazon U.Thousand.'s investigation into the incidents is withal ongoing.
More from Tom's Guide
- PS5 vs Xbox Series X: What should you buy?
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Source: https://www.tomsguide.com/news/amazon-pledges-to-replace-stolen-ps5-consoles-what-to-do-next
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