How To Send In A Cintiq For Repairs

People are very, very unhappy with Wacom - here's why

(Prototype credit: Time to come)

Wacom is one of the biggest names in drawing tablets, and we've been impressed by plenty of its products over the years. Just the company appears to have establish itself at the heart of a rather unfortunate Twitter storm lately, with users less than impressed (to put information technology mildly) by its customer service.

Things kicked off when i user revealed (below) that they've been blocked past Wacom on Twitter later on calling them out for "falsely advertised warranties". And plenty of users have since piled on calling for a cold-shoulder of the brand. And so what exactly is Wacom, the maker of some of our best drawing tablets, beingness accused of?

In a thread, Twitter user @ompuco explains that Wacom refused to repair their Cintiq tablet, and that documentation on its website challenge a 2 year warranty is really "inaccurate". Instead of a being given a free repair, @ompuco was quoted about $400. This is considering their device was a refurbished model which Wacom claims only comes with a one yr warranty – information that @ompuco says was nowhere to be found online.

The company makes some of our favourite cartoon tablets, like the Wacom Cintiq 16 (Image credit: Wacom)

After much back-and-forth, Wacom eventually offered to repair information technology free of accuse. Merely the debacle didn't end there – it was returned to the user with a "massive scratch" on the screen. And when @ompuco complained some more on Twitter, it seems Wacom hit the Block button.

The drama has led many on Twitter to declare their allegiance to other such as Huion (hey, why not bank check out the best Huion cartoon tablets?), while plenty of others are sharing their own displeasure with Wacom'due south client service.

i was virtually to upgrade to a 4k tablet somewhere this twelvemonth and later reading this thread it certainly won't exist from wacom, similar holy shit if it breaks you're basically fucked https://t.co/Ri0aCvGaKRJuly 28, 2022

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I think it is about time i start looking for other tablets that are not wacom, not only the quality and designs of their products accept been laughable for like ten years, they too have super scummy refund policies and will straight up cake you if you lot cartel complain near them https://t.co/04yokUxw59July 28, 2022

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Indeed, the story seems to have stuck a chord with designers on Twitter. While Wacom is yet to comment on the controversy, the make is no dubiousness enlightened of the conversation – 'Wacom' is trending with over 11k tweets right now, with plenty of users sharing their ain stories of failed attempts to get their kit repaired nether warranty.

Of course, we simply know what @ompuco and various other users have shared on Twitter – Wacom could indeed accept a valid explanation for the confusion over its warranties. All we'll say is that we tin't imagine, say, Apple tree, blocking users who criticise its customer service on Twitter.

Right, well, now all of that has been explained, y'all're probably set to get dorsum to some good old relaxing, drama-free digital cartoon. With that in mind, check out today's best drawing tablet deals below.

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Daniel Piper is Creative Bloq'south Senior News Editor. As the make's Apple authority, he covers all things Mac, iPhone, iPad and the residuum. He also reports on the worlds of blueprint, branding and tech. Daniel joined Hereafter in 2022 (an eventful yr, to say the least) afterward working in copywriting and digital marketing with brands including ITV, NBC, Channel 4 and more. Outside of Futurity, Daniel is a global poetry slam champion and has performed at festivals including Latitude, Bestival and more. He is the author of Arbitrary and Unnecessary: The Selected Works of Daniel Piper (Selected by Daniel Piper).

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